INTRADESK
Next generation of Service Desk solutions.
Intradesk is a smart online request tracking system. The system can be used to process customer requests, set simple tasks, organize a full-fledged service desk, or provide outsourcing services.
Next generation of Service Desk solutions.
Intradesk is a smart online request tracking system. The system can be used to process customer requests, set simple tasks, organize a full-fledged service desk, or provide outsourcing services.
Intradesk is designed for complete process automation in service or product companies employing the following operations models:
Customers generate Service related Requests
Employees generate Tasks in their Project activities
Key features for customers:
- Personalized customer portal based on the relevant Knowledge Base and predefined Request Processing
- Requests can be submitted via web, chat, Telegram, email
- Native iOS and Android apps allow enable functionality on the go
- Knowledge Base containing all related customer data on processes and systems
- Staying up to date with request updates with web and mobile push
- Simple, user-friendly interface
For employees:
- Employee portal including company Knowledge Base, Requests and relevant Customers
- Managing requests via web, iOS, Android
- Automatic tracking of providers working hours
- Powerful CRM tools
- Analytics with fully customizable report designer
- And much more...
For administrators:
- Intuitive system configuration
- Various setups for business processes and document management
- Multi-tier service catalog
- SLAs, Schedules management
- Customizable fields for requests and customers
- Flexible access configuration
- And much more...
Smart search covers all of the systems content. Just start typing and get relevant results from the first letters in the drop down menu.
Aggregating data from various sources (messengers, web chats, forms, e-mails, APIs). Visual Sales funnel management, communication history and document management for each customer, as well as other CRM features.
The Knowledge Base supports hierarchy, storing documents in folders and has no nesting limits.
The mobile app and Telegram bot support both customers and service providers, allowing request management on the go.
Analytics is essential when you process hundreds and thousands of customer requests. It allows you to track teams’ performance and ensure SLAs compliance.
Integrate with third-party systems through the REST API program interface.
Easily configure online the Request Router, Automatic Provider Assignment, Response and Performance Deadlines, Additional Request Fields, customers, employees.
Most of the features available on the go with native iOS or Android apps.
And Telegram bot.
• Creating and assigning requests
• Managing deadlines, comments, and statuses
• Automatic tracking of providers working hours
• Smart search
Download mobile application:
GooglePlay app. | AppStore app. | HUAWEI app.
For a service provider, like ads manufacturer, benefits would include:
